Saturday, 14 February 2009

Where a request is not a requirment

Over the past 7 years my protocol with our corporate hotel booking service has had a note on it saying that I will not accept being placed in a smoking room.

The booking form they send had the words "non smoking room requested". Now in my ignorance I have always assumed that when a hotel accepts a booking with a request they will honour it on the day or inform the agency the request could not be met.

It would appear I was wrong.

Twice in the past fortnight I was told oh no it was only a "request" so we put you in this one from our allocation as I coughed my way down the internal phone. In both cases a new room was found.

But my protocol has now changed the latest booking now reads "non smoking room required contact guest direct is not available"

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