Over the past 7 years my protocol with our corporate hotel booking service has had a note on it saying that I will not accept being placed in a smoking room.
The booking form they send had the words "non smoking room requested". Now in my ignorance I have always assumed that when a hotel accepts a booking with a request they will honour it on the day or inform the agency the request could not be met.
It would appear I was wrong.
Twice in the past fortnight I was told oh no it was only a "request" so we put you in this one from our allocation as I coughed my way down the internal phone. In both cases a new room was found.
But my protocol has now changed the latest booking now reads "non smoking room required contact guest direct is not available"